![]() ![]() Requests are urgent if they are related to the disruption of the following vital services: Respond to urgent requests within 24 hours.Keep records of requests and the responses for 24 months, and show them to City staff if requested.You must develop a process for receiving and tracking tenant requests for repairs and other issues, such as graffiti, long grass and weeds, litter and garbage, etc. Read the 2021 RentSafeTO Year in Review and Infographic to learn more about the advancements in the program since 2017, including key performance data on building evaluations and audits, service requests, investigation and enforcement action. ![]() The handbook was last updated on May 2022. Learn more about RentSafeTO registration and renewal.ĭownload the Building Owner Handbook for an overview of the bylaw and summary of key regulations. This information must be kept up-to-date. See Interpretation Bulletin: Apartment Building Definition.ĭuring registration, building owners and/or operators are required to provide an email address that will be used to provide written communication and notices related to the property. If you own one or more rental apartment buildings with three or more storeys and 10 or more units, you are required to register and renew annually to comply with the program. As part of the program, bylaw enforcement officers conduct building evaluations, audits and investigate complaints submitted to 311, so that Toronto residents living in rental buildings have clean, safe and secure homes. RentSafeTO: Apartment Building Standards is a bylaw enforcement program ensuring that building owners and operators comply with building maintenance standards.
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